1. Privacy Policy

Your privacy is our top priority. We are committed to protecting your personal information and ensuring a safe shopping experience. This policy explains how we collect, use, and protect your data.

• Information Collection: We collect personal information such as your name, email, shipping address, and payment details only when you provide it during checkout, account registration, or through other direct interactions.
• Data Usage: Your information is used to process orders, manage your account, improve our services, and send promotional offers (if you opt-in). We do not sell, trade, or rent your personal data to third parties.
• Third-Party Services: We partner with secure payment processors and shipping companies to ensure smooth transactions. These third parties have their own privacy policies, and we are not responsible for their practices.
• Data Protection: We implement a variety of security measures to maintain the safety of your personal information. Your data is encrypted and securely stored.

For more detailed information, please refer to our full Privacy Policy.

2. Shipping Policy

We aim to provide fast, discreet, and reliable shipping on all orders.

• Processing Time: Orders are typically processed within 1-2 business days. You will receive an email confirmation once your order has shipped.
• Shipping Options: We offer standard and expedited shipping options, which you can choose at checkout.
• Discreet Packaging: All orders are shipped in plain, unmarked packaging to ensure privacy. No branding or product details will be visible on the exterior of the package.
• International Shipping: We ship internationally to select countries. Please note that additional customs fees and delays may apply.
• Tracking: A tracking number will be provided once your order is dispatched, allowing you to follow the delivery process.

For more information on delivery times and fees, please see our Shipping Details.

3. Return & Exchange Policy

We understand that shopping for lingerie and adult toys can be a personal experience, and we are here to help you feel confident in your purchases. However, due to the intimate nature of our products, we have specific return policies.

• Lingerie: We accept returns and exchanges on unworn, unwashed lingerie within 30 days of purchase. The product must be in its original packaging with tags attached.
• Adult Toys: For health and hygiene reasons, we cannot accept returns or exchanges on adult toys unless the product is defective or damaged upon arrival.
• Defective/Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receipt, and we will arrange a replacement or refund.
• Return Process: To initiate a return or exchange, please contact our customer service team with your order number. We will provide instructions for returning the item. Customers are responsible for return shipping costs unless the item is defective.

For more details, please visit our Returns & Exchanges page.

4. Terms of Service

By using our website and placing an order, you agree to the following terms and conditions:

• Age Requirement: You must be at least 18 years old to purchase adult products from our site.
• Product Descriptions: We strive to provide accurate descriptions and images of our products. However, due to variations in displays and personal preferences, the actual product may differ slightly from the image shown.
• Pricing: All prices are listed in [Currency] and are subject to change without notice. We make every effort to ensure pricing is accurate, but in the event of a pricing error, we reserve the right to cancel or modify orders.
• Liability: We are not liable for any personal or medical issues arising from the misuse of our products. Please follow the instructions provided with each product.

For full details on our legal terms, visit our Terms of Service page.

5. Discreet Billing

Your privacy extends beyond shipping—our billing practices are equally discreet. Charges will appear on your statement as [Company Name], without any mention of the nature of the products you purchased.

6. Customer Support

We are here to assist you with any questions or concerns. Please feel free to reach out to our customer support team via [email/contact form] or by phone at 323-359-4252. Our support hours are 9am – 5pm EST..

By purchasing from our website, you acknowledge and agree to these policies. Thank you for choosing us for your intimate needs! support@submissivepalace.com